How can we help?

Everything you need to know about PawlyPal.

🐾 What is PawlyPal?

PawlyPal is a social networking app connecting you with neighborhood dogs & their families. Share photos, manage playdates, and build your local dog community.

Managing your account

Where are my PawlyPal account settings?
Tap on **profile** at the top navigation bar, hit **profile setting (gear icon)** to view your account settings.
How do I manage my Pal requests?
Tap on **More** at the bottom navigation bar, select **My Pals**, and select **"Requests"**. A list of pending requests will display.
How do I manage my PawlyPal notifications?
Tap on profile at the top navigation bar, hit profile setting (gear icon), under "Notifications". You can toggle off or on specific notifications.
Who can like or comment on my photos and videos on PawlyPal?
If your account is public anyone can like and/or comment on your posts. If you want to prevent specific people from liking and/or commenting, you can block them.
How can I delete my PawlyPal account?
Tap on profile at the top navigation bar, hit profile setting (gear icon) and select "Delete Account".
How can I request my data on PawlyPal?
Tap on profile at the top navigation bar, hit profile setting (gear icon), under "Legal and Privacy". Select Download Data and follow the instructions.
How do I log out of PawlyPal?
Tap on profile at the top navigation bar, hit profile setting (gear icon) select "Logout".

Login Help

What can I do if I forgot my PawlyPal password?

If you can't remember your password, you can reset it using the email address you’ve used to set up your account.

  1. On the login screen, tap Forgot password.
  2. Enter your Username or Email.
  3. Enter your information and follow the on-screen instructions.
What can I do if I don’t receive a password reset email for my PawlyPal account?

If you're not receiving the password reset email, it is possible the email is going to your email's spam filter.

It may also be possible that you mistyped your email when you first signed up for PawlyPal.

If you mistyped your email address when signing up for your account, we're not able to give you access to this account.

What can I do if my PawlyPal account has been disabled?

If your PawlyPal account was disabled, you will see a message telling you when you try to log in. Accounts that don't follow our Terms of Use may be disabled without warning. Please review the Terms of Use carefully along with the posts on all accounts you've created. Keep in mind, we may permanently remove an account that repeatedly violates the Terms of Use.

If you think your account was disabled by mistake, you may be able to appeal the decision by opening the app, entering your username and password and following the on-screen instructions or using the reporting a problem form.

If you don’t see a disabled message, you may be experiencing a login issue. If your account was deleted by you or someone with your password, there's no way to restore it. You'll need to create a new account using the same email address you used before, but you may not be able to get the same username.

Privacy and Security

Can people see my profile on the web?
No! However, anyone on PawlyPal can see a limited version of your profile if they are not yet pals.
How do I report someone for bullying in PawlyPal?

Tap on the person's profile photo or username, hit the "..." top right, and then select "Report".

How do I block or unblock someone on PawlyPal?

Tap on the person's profile photo or username, hit the "..." top right, and then select "Block".

What happens when I block someone on PawlyPal?

When you block someone, that person won't be able to find your profile, view your posts or story on PawlyPal. People are not notified when you block them.

If you no longer want to block someone, you can unblock them. NOTE: Unblocking someone won't restore their previous likes and comments.