Welcome to PawlyPal! This agreement (“Agreement”) describes your rights and responsibilities related to your use of PawlyPal’s website, mobile apps, and services as a registered PawlyPal member, and what you can expect from us. By creating your PawlyPal account, clicking “continue” or by otherwise indicating that you agree, you are agreeing to these terms, so please take a moment to read this legally binding Agreement. If you use any PawlyPal website or mobile app but are not a registered member (each, a “visitor”), by using the website or mobile app, you agree to be bound by the terms of this Agreement.
PawlyPal is the private social network for neighborhood pet owners. We use “PawlyPal” here to refer to the PawlyPal websites and our iOS and Android apps (also referred to as our “Services”). We also use “PawlyPal”, “we”, “us” and “our” to refer to the companies operating our Services.
The Services are operated and provided to you by JuMu, LLC., 350 Arballo Dr Suite ML, San Francisco, CA 94132.
IMPORTANT: US MEMBERS AND VISITORS, PLEASE REVIEW THE ARBITRATION AGREEMENT SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH PawlyPal ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION.
BY ENTERING INTO THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT.
1. Eligibility .
When you register for PawlyPal you must use your real name, not a pseudonym, except in circumstances that, in PawlyPal’s sole judgment, warrant an exception.
You may not use our Services if: (1) you are a resident of the United States and are under 13 years old, or if you are a resident of the EU and are under 16 years old, (or do not meet applicable age requirements to use social media services where you live); (2) you are a registered sex offender or share a household with one; (3) we previously disabled your account for violations of our terms or policies; or (4) you are prohibited from receiving our Services or platform under applicable law. If you are under the age of eighteen (18), you represent that a parent or legal guardian also agrees to this Agreement on your behalf and that you are fully able and competent to enter into this Agreement.
2. Accurate Registration . Submitting inaccurate registration information, registering if you know you don’t meet our eligibility requirements, or otherwise providing false registration information is a violation of this Agreement and could constitute a crime.
3. Account Types . PawlyPal offers personal accounts to individual members.
4. Preferences . By default, you will receive notifications from PawlyPal about posts from neighbors, and from other PawlyPal members in your local area.
5. Privacy . Our Privacy Policy explains how we handle members’ and visitors’ personal information. By using PawlyPal, you acknowledge that you have read the Privacy Policy . The Services, including any personalized Services, cannot be provided and the Agreement cannot be performed without PawlyPal processing data about you and other members and visitors. The provision of personalized content and ads is essential to the provision of our Services and a core part of our agreement with you. In particular, in order to provide our Services on a continuous and consistent basis under this Agreement, it is necessary for us to provide and personalize advertising based on your use of PawlyPal, including with information regarding your interests and your on-site and off-site actions.
6. Note to Non-US Residents. For the purposes of the EU data protection law, PawlyPal is the controller of the personal data of non-US members and visitors collected, used and shared through the Services. PawlyPal may transfer personal data outside the EU in accordance with law, in particular to JuMu, LLC. in the US. If you are a non-US member or visitor, then by continuing to use PawlyPal, you acknowledge that we may transfer and store your data outside your home country, including to and in the US in order to provide the Services. The privacy protections and the rights of authorities to access your personal information in the countries to which we transfer data may not be the same as in your home country. PawlyPal will only transfer personal data as permitted by law, and will take steps intended to ensure appropriate protection of your personal information; please review our Privacy Policy for details. If you have questions, please contact us at hello@pawlypal.com .
7. Content . You retain all ownership rights to the text, photos, video, responses and other content you submit to PawlyPal (collectively, your “Content”). You give us permission, in the form of a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license, to use, copy, and publish your Content based on your PawlyPal settings and the selections you make when posting and as otherwise described in our Privacy Policy . This means, for example, if you post a comment on PawlyPal, you give us permission to store, copy, and share it with others (consistent with your settings), such as with service providers that support our Services. Do not provide us with any Content that you don’t have the right to publish, or that is defamatory, infringing, illegal or otherwise tortious. We do not proactively moderate Content posted by members; however, we can remove Content posted by you, suspend, delete or deactivate your account or limit privileges, or otherwise refuse service to you, if you violate this Agreement or our other policies, or infringe intellectual property, or otherwise engage in behavior that we think harms a PawlyPal neighborhood.
8. Permission to Use Content in Connection with Ads and Sponsored Posts. You give us permission to use your name and profile picture, and information about actions you have taken on PawlyPal next to or in connection with ads, offers and other sponsored content we display in connection with our Services, with no additional compensation to you. For example, we may use your name and profile picture to show your nearby neighbors that you have liked, commented on or recommended a business or brand that has paid us to display its ads, offers or other sponsored content on PawlyPal. We may also post and re-post these likes, comments, recommendations and other interactions, along with your name and profile picture, in different areas of the Services from time to time.
9. Respect Your Neighbors’ Privacy . We believe that providing neighbors with a place where they can communicate privately among themselves will help them to build a stronger community. In order to ensure that the privacy expectations of neighbors are respected, you may not:
a) share with a third party or post a neighbor’s information (e.g. name, address, phone number, email address) without their permission;
b) repost information or Content posted on PawlyPal without the posting member’s permission;
c) repost (either on or outside of PawlyPal) the content of another member’s private message without the author’s permission; or
d) gather, collect or aggregate information from PawlyPal, either manually or by using automation (such as through scripts, robots, crawlers, spiders or similar technologies) for use outside of PawlyPal or attempt to access information you do not have permission to access.
10. Transactions with Other Members . In using PawlyPal and its member-to-member transactional features (such as Market Place), you, and not PawlyPal, are responsible for your own decisions and actions. If you and another member decide to work together, the two of you, and not PawlyPal, are responsible for complying with any laws that might apply, such as tax or employment laws. PawlyPal is not a party to transactions or disputes between members. If you write a recommendation or other comment about a transaction with a neighbor or their business (for example, a recommendation of a tutor), be truthful, fair and neighborly in your comments, and do not post any of their personal information (e.g., address, mobile number, or photos) without their permission.
11. Feedback . Please feel free to share any feedback, suggestions, or ideas you have about PawlyPal with us, so long as you understand we may have already had the same idea, and you agree that we are free to use any feedback you voluntarily provide with no restriction or obligation (payment or otherwise) to you.
12. Copyright and DMCA . If you believe Content on PawlyPal infringes your copyright, you can reach our notification agent at JuMu, LLC., 350 Arballo Dr , Suite ML, San Francisco, CA 94132. Phone: +1 (650) 458-7963. Email: hello@pawlypal.com. If you are in the U.S., your notice must satisfy the requirements enumerated in 17 U.S.C. §512(c)(3).
13. Parental Controls . Parental control protections (such as computer hardware, software, or filtering services) may assist you in limiting access to material that is harmful to or inappropriate for minors. You can find more information about parental controls by reviewing the system preferences, settings, and help documentation for your computer or mobile device.
14. Using Our App . If you download and install the PawlyPal app, we give you a limited, revocable, non-transferable license to use it only to access and use PawlyPal on your own behalf through your iOS or Android product; additional terms may apply from the site you download it from (Apple App Store or Google Play store) or the manufacturers of your device or software.
15. Liability Limits . WE AND OUR SUPPLIERS SHALL NOT BE LIABLE FOR ANY LOST PROFITS OR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (HOWEVER ARISING, INCLUDING NEGLIGENCE) ARISING OUT OF OR IN CONNECTION WITH PawlyPal, INCLUDING THE PawlyPal SERVICES, OUR SOFTWARE, YOUR USE OF PawlyPal OR ANY PawlyPal SERVICE, OR THIS AGREEMENT. IN NO EVENT SHALL PawlyPal OR OUR SUPPLIERS BE LIABLE TO YOU FOR MORE THAN $100. Some jurisdictions do not allow damages exclusions, so such exclusions may not apply to you.
16. Governing Law . This Agreement is governed by California law, without giving effect to any conflict of law principles, except as may be otherwise provided in the Arbitration Agreement section of this Agreement. However, the governing law provision regarding the interpretation of this Agreement is not intended to create any other substantive right to non-Californians to assert claims under California law whether that be by statute, common law, or otherwise. This section is only intended to specify the use of California law to interpret this Agreement. Some jurisdictions (including the European Union but specifically excluding the United States) provide consumers with mandatory rights that cannot be excluded via choice of law; if you are in such a jurisdiction, the preceding sentence does not affect those rights. If you are a member or visitor based in the EU, then US law shall apply to this Agreement.
17. Venue and Jurisdiction for Non-U.S. Members and Visitors . If you are a member or visitor based in the EU, then US courts shall have exclusive jurisdiction to hear disputes arising in relation to the Agreement. Despite this, your local laws in your EU Member State may allow you to sue PawlyPal in your Member State and to invoke certain local laws against PawlyPal.
18. Dispute Resolution . If you have a dispute with PawlyPal, you agree to contact us and try to resolve the dispute informally before pursuing other avenues.
19. Arbitration Agreement for U.S. Members and Visitors: If you are a member or visitor based in the U.S., you and PawlyPal agree to the arbitration and dispute resolution terms in this section (the “Arbitration Agreement”). For the purposes of this Arbitration Agreement, references to “PawlyPal,” “you,” “we” and “us” include our respective subsidiaries, affiliates, agents, employees, employers, partners, shareholders, predecessors in interest, successors, assigns, and heirs. We encourage you to read these important terms, which include an arbitration requirement (except for small claims) and require claims to be brought individually, and include instructions for how to opt out if you do not agree.
a) Applicability . You agree that any dispute or claim relating in any way to your access or use of the PawlyPal’s website, mobile apps, and service, or to any aspect of your relationship with PawlyPal, will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
b) Arbitration Rules and Forum . The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to JUMU LLC, 350 Arballo Dr, Suite M-L, San Francisco, CA 94132, attn: Legal Department. The arbitration will be conducted by JAMS, an established alternative dispute resolution provider. Disputes involving claims and counterclaims under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’s most current version of the Streamlined Arbitration Rules and procedures available at https://www.jamsadr.com/rules-streamlined-arbitration/ ; all other claims shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at https://www.jamsadr.com/rules-comprehensive-arbitration/ . JAMS’s rules are also available at https://www.jamsadr.com or by calling JAMS at 800-352-5267. If JAMS is not available to arbitrate, the parties will select an alternative arbitral forum. If the arbitrator finds that you cannot afford to pay JAMS’s filing, administrative, hearing and/or other fees and cannot obtain a waiver from JAMS, PawlyPal will pay them for you. In addition, PawlyPal will reimburse all such JAMS’s filing, administrative, hearing and/or other fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person or at another mutually agreed location. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
c) Authority of Arbitrator . The arbitrator shall have exclusive authority to (i) determine the scope and enforceability of this Arbitration Agreement and (ii) resolve any dispute related to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to, any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and PawlyPal. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and the Agreement (including the Arbitration Agreement). The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and us.
d) Waiver of Jury Trial . YOU AND PawlyPal HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.
e) Waiver of Class or Other Non-Individualized Relief . ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS OR COLLECTIVE BASIS, ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If a decision is issued stating that applicable law precludes enforcement of any of this subsection’s limitations as to a given claim for relief, then the claim must be severed from the arbitration and brought into the federal or state court located in San Francisco, California. All other claims shall be arbitrated.
f) 30-Day Right to Opt Out . You have the right to opt out of the provisions of this Agreement that mandate arbitration by sending written notice of your decision to opt out to: hello@pawlypal.com, within 30 days after first becoming subject to a version of this Agreement containing an arbitration provision. Your notice must include your name and address, your PawlyPal username (if any), the email address you used to set up your PawlyPal account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. If you opt out of arbitration, all other parts of this Agreement will continue to apply to you. Opting out of arbitration has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.
g) Survival of Agreement . This Arbitration Agreement will survive the termination of your relationship with PawlyPal.
h) Modification . Notwithstanding any provision in this Agreement to the contrary, we agree that if PawlyPal makes any future material change to this Arbitration Agreement, you may reject that change within thirty (30) days of such change becoming effective by writing PawlyPal at the following address: hello@PawlyPal.com.
20. Integration . This Agreement constitutes the entire agreement between you and us with respect to our Services, and supersedes any other agreements or understandings (oral or written). We can amend this Agreement and any additional terms by notifying you of the changes (for example, by emailing you, or by posting an amendment notice in your neighborhood’s news feed). If you keep using PawlyPal after the amendment is effective, you accept and are bound by the new terms; if you disagree with the new terms, you should stop using PawlyPal and delete your account.
21. No Warranty . PawlyPal AND THE ASSOCIATED SOFTWARE AND SERVICES ARE PROVIDED “AS IS.” We do not promise that any aspect of our software or service will work properly or continuously. We may add, change, or discontinue product features; if you are dissatisfied, your only remedy is to stop using PawlyPal or the affected feature. Some jurisdictions do not allow warranty exclusions, so they may not apply to you.
22. Indemnity . If someone brings a claim against PawlyPal (whether against the company or any of its employees, directors, or officers) based on a harm you caused, you agree to reimburse us for any costs we incur in defending against that claim, including reasonable attorneys’ fees as well as damages.
23. Disputes Between Members; Waiver of Claims Against PawlyPal . In the real world and online, neighbors sometimes disagree. If you have a dispute with another PawlyPal member, we hope that you will be able to work it out amicably. However, if you cannot, please understand that PawlyPal is not responsible for the actions of its members; each member is responsible for their own actions and behavior, whether using PawlyPal or chatting over the back fence. Accordingly, to the maximum extent permitted by applicable law, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. If you are a California resident, you hereby waive California Civil Code §1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or releasing party.”
24. General . This agreement does not create any agency, partnership, joint venture, joint controllership, employment or franchise relationship. To the extent allowed by applicable law, the English version of this Agreement is binding and other translations are for convenience only. Except as provided in subsection (e) of this Arbitration Agreement, if any part or parts of this Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect. Our failure to act in a particular circumstance does not waive our right to act with respect to that or other circumstances. We shall be excused for any problem due to a circumstance beyond our reasonable control. You represent and warrant that you are not (i) located in a country that is subject to a U.S., Irish or EU, Government embargo or has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) listed on any U.S.or EU Government list of prohibited or restricted parties.
Updated: May 5, 2025